Shipping & Returns
Shipping Methods & Cost
Domestic standard shipping is FREE for all orders over $149.99, otherwise it is $9.99 (7-12 business days). Expedited shipping is $35.99 (5-10 business days). Please note: Due to the Holiday season & high order volumes during this time, our shipping partners will likely be experiencing some delays that are out of our control. Please allow up to 48 hours for your order to be processed and 7 business days for your order to ship. Shipping fees are non-refundable.
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 7-10 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Orders placed after 12pm ET will be processed the next business day. Orders placed on weekends and holidays will be processed the next business day. Please note that pre-order items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder).
Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to APO/FPO addresses. For the moment, we’ve decided to pull back on shipping internationally, as we haven’t been able to guarantee great customer service. We are actively working on a better solution, and should be able to return to shipping internationally soon. Thank you so much for your patience.
Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.
Returns on items eligible for returns are accepted within 7 days of delivery date. Items must be returned unopened/unused, with tags, in their original packaging. To return an item click on the link below and enter your order information to generate a return label. Please enter the full order name using the "DLH#" in front of the number.
Please note that returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
If you have any further questions, please email email@example.com.
Any item returned after 7 days from delivery date is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.
We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.
- If a product is damaged or lost in transfer, we will replace your goods.
- A replacement or credit will only be issued 7-10 calendar days of receipt at De La Heart's warehouse.
- Original shipping and handling costs are not refundable.
- If there is a manufacturers defect on the item, it will replaced only within 30 days of purchase.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price. Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times. This can vary greatly between credit card issuer.