Shipping & Returns

Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that pre-order items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order or backorder).

Where We Ship

We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We do not ship to APO/FPO addresses. For the moment, we’ve decided to pull back on shipping internationally, as we haven’t been able to guarantee great customer service. We are actively working on a better solution, and should be able to return to shipping internationally soon. Thank you so much for your patience.

Shipping Costs

Standard shipping (1 to 3 business day transit) on all orders less than $50 before taxes and shipping is $6.95 and free for all orders of $100 or more before taxes and shipping. Please note that order processing may take up to 2 business days after the order is placed for standard shipping.

Expedited shipping is $15 for 2 Day and $25 for Next Day. Orders placed weekdays before 2:00 P.M. Eastern time will ship same day. Orders placed after 2:00 P.M. or on weekends or holidays will ship the following business day. Expedited shipping is only available to shipping addresses within the contiguous United States.

Taxes

Applicable sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the Order Summary page.

Return Policy

Returns on items eligible for returns are accepted within 7 days of order date. Items must be returned unopened/unused, with tags, in their original packaging. To return an item, send an email to our customer service team for a return authorization and pre-paid return label.

Please note that returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

Click below link to enter your order information and generate a return label.

Return Page

If you have any further questions, please email info@delaheart.com

Late Returns

Any item returned after 7 days from order date is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. 

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the product price less a $10 return label fee, plus taxes, if applicable. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuer